Which of the following techniques is used for productive conflict management?

Mediation is recognized as a constructive technique for conflict management because it involves the intervention of a neutral third party who facilitates a dialogue between the conflicting parties. The mediator helps negotiate a mutually beneficial solution by encouraging open communication, understanding the needs and interests of each side, and fostering a collaborative atmosphere. This process promotes resolution while maintaining relationships, making it a favorable approach in conflict situations.

In contrast, intimidation, escalation, and silence can lead to unproductive outcomes. Intimidation often heightens conflict and creates a hostile environment, which can further entrench positions rather than resolve issues. Escalation generally intensifies a conflict instead of addressing it, leading to more significant problems. Silence may prevent immediate confrontation but often results in unresolved feelings and can exacerbate underlying issues over time, making it counterproductive to effective conflict management.