Arizona State University (ASU) COM312 Communication, Conflict, and Negotiation Exam 1 Practice Exam

An I-Statement focusing on feelings provides a description of emotional reactions, which is crucial in communication, especially during conflict and negotiation. This type of statement allows individuals to express their feelings in a way that is personal and non-confrontational, making it easier for the other party to understand the speaker's emotional state without feeling attacked. By articulating emotions, the speaker fosters empathy and can lead to a constructive dialogue about the issue at hand.

Using I-Statements encourages accountability and ownership of feelings, as opposed to placing blame or directing criticism at the other person. This approach enhances the likelihood of a positive outcome by creating a space for understanding rather than defensiveness.