Arizona State University (ASU) COM312 Communication, Conflict, and Negotiation Exam 1 Practice Exam

Engaging in behaviors to manage uncertainty during conflicts is primarily aimed at gaining a clearer understanding of the situation. When individuals face conflict, they often encounter ambiguous circumstances, differing perspectives, or unknown outcomes. By managing this uncertainty, they can clarify their own feelings, thoughts, and the positions of others involved. This process can involve seeking information, asking questions, or expressing concerns, all of which contribute to making the situation more comprehensible.

When individuals achieve a better understanding of the conflict, it lays the groundwork for more effective communication and negotiation strategies. This clarity can reduce anxiety and facilitate constructive dialogue, enabling participants to navigate the conflict more successfully. The goal is to foster resolution rather than to complicate matters further, which highlights the constructive nature of understanding uncertainty in conflict situations.