Arizona State University (ASU) COM312 Communication, Conflict, and Negotiation Exam 1 Practice Exam

'Third-party intervention' specifically refers to the process of bringing in an external mediator to facilitate resolution between conflicting parties. This approach is beneficial in situations where the parties involved may find it difficult to communicate effectively or reach an agreement on their own. The mediator helps create a neutral ground, encourages constructive dialogue, and guides the parties toward a mutually acceptable solution.

Effective mediation often leads to better outcomes than direct negotiations, as it leverages the mediator's skills to manage emotions, clarify issues, and suggest solutions, ultimately fostering a more collaborative environment. This is particularly valuable in complex conflicts where emotions can impede productive discussion.