Arizona State University (ASU) COM312 Communication, Conflict, and Negotiation Exam 1 Practice Exam

Emotional escalation preventing rational communication is indeed a common barrier to effective communication during conflict. When emotions run high, individuals may become overwhelmed by feelings such as anger, frustration, or anxiety, which can cloud their judgment. This intense emotional state often leads to impulsive reactions rather than thoughtful responses, making it difficult to engage in constructive dialogue. As a result, individuals may struggle to listen to others, articulate their own needs clearly, or negotiate effectively.

In such situations, the focus shifts from resolving the conflict to merely expressing emotions, which can further entrench positions and hinder collaboration. Recognizing and managing emotions is crucial for restoring clear communication and allowing for a more rational and productive discussion.

Other options, while relevant to communication, do not highlight as significant a barrier during conflicts. For instance, a lack of interest in the topic can hinder engagement but does not necessarily escalate conflict in the same way. Excessive detail in discussions may complicate communication but usually does not prevent the exchange of ideas when both parties remain focused. An understanding of mutual benefits actually facilitates better communication by aligning interests rather than creating barriers.