Arizona State University (ASU) COM312 Communication, Conflict, and Negotiation Exam 1 Practice Exam

Question: 1 / 400

What is a key component of the 'Listen' phase in S-TLC?

Expressing your own feelings

Avoiding giving feedback

Avoiding defensiveness by clarifying intentions

The 'Listen' phase in the S-TLC (Say, Tell, Listen, and Communicate) model emphasizes the importance of understanding the other person's perspective and intentions. A key component of this phase is avoiding defensiveness by clarifying intentions. This means actively engaging in the conversation without becoming defensive or reactive. When individuals clarify their intentions, they demonstrate a willingness to understand the other person's viewpoint, which fosters open and constructive communication.

Clarifying intentions helps prevent misunderstandings and allows for a more effective exchange of ideas. It encourages a collaborative environment where both parties feel heard and valued, ultimately leading to a deeper level of dialogue and resolution of conflicts. In this phase, prioritizing understanding over reacting promotes a more positive and productive communication process.

Get further explanation with Examzify DeepDiveBeta

Changing the subject of discussion

Next Question

Report this question

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy