Arizona State University (ASU) COM312 Communication, Conflict, and Negotiation Exam 1 Practice Exam

Emotional reactivity is indeed a barrier to effective communication in negotiations because it can significantly hinder objective dialogue and problem-solving. When individuals become emotionally reactive, they may allow their feelings—such as anger, frustration, or anxiety—to dominate their responses. This can lead to misunderstandings, resistance to opposing viewpoints, and can create an adversarial atmosphere that obstructs collaboration and negotiation.

In contrast, active listening and clear ground rules are techniques that facilitate communication rather than impede it. Active listening fosters better understanding and ensures that all parties feel heard, while clear ground rules provide structure and a mutual framework for the discussion, enhancing clarity and focus. Shared interests can also promote effective communication, as they highlight common goals and help to build rapport between negotiating parties.