What is the first step in the S-TLC process for managing conflict?

The first step in the S-TLC process for managing conflict is to "Stop." This step is crucial because it allows individuals to pause and gain control over the situation before emotions escalate. By stopping, individuals can take a moment to assess their feelings and the circumstances surrounding the conflict. This moment of reflection helps prevent reactive behavior that could worsen the conflict.

When one stops, they create space to consider a thoughtful response rather than a knee-jerk reaction. It is an important foundation for the subsequent steps in the S-TLC process, which encourage active listening and effective communication. Stopping is essential for setting a constructive tone for resolving conflict, underscoring the importance of managing one’s emotions and responses before engaging in a dialogue.