What is a key component of the 'Listen' phase in S-TLC?

The 'Listen' phase in the S-TLC (Say, Tell, Listen, and Communicate) model emphasizes the importance of understanding the other person's perspective and intentions. A key component of this phase is avoiding defensiveness by clarifying intentions. This means actively engaging in the conversation without becoming defensive or reactive. When individuals clarify their intentions, they demonstrate a willingness to understand the other person's viewpoint, which fosters open and constructive communication.

Clarifying intentions helps prevent misunderstandings and allows for a more effective exchange of ideas. It encourages a collaborative environment where both parties feel heard and valued, ultimately leading to a deeper level of dialogue and resolution of conflicts. In this phase, prioritizing understanding over reacting promotes a more positive and productive communication process.