In what way can a mediator assist parties in conflict?

Disable ads (and more) with a premium pass for a one time $4.99 payment

Prepare for the ASU COM312 Communication, Conflict, and Negotiation Exam. Study with flashcards and multiple-choice questions. Access hints and explanations to ensure you're exam-ready!

A mediator plays a crucial role in conflict resolution by guiding parties toward mutually acceptable resolutions. This process involves facilitating communication, understanding interests, and exploring options collaboratively. The mediator does not impose solutions on the parties but instead encourages them to express their needs and perspectives, which can lead to creative solutions that satisfy both sides.

This approach enables the parties to take ownership of the resolution, fostering a sense of agreement and commitment to the solution. Effective mediation emphasizes cooperation and problem-solving, which is essential in resolving conflicts healthily and constructively. It allows for an environment where both parties feel heard and valued, which can significantly improve interpersonal relations moving forward.

The other options suggest negative or unproductive mediator behaviors that would undermine the mediation process, such as enforcing personal solutions, taking sides, or introducing more conflict. These actions can exacerbate tensions and hinder the resolution process, making option B the only viable approach for effective mediation.

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy