How does perception affect communication during a conflict?

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Prepare for the ASU COM312 Communication, Conflict, and Negotiation Exam. Study with flashcards and multiple-choice questions. Access hints and explanations to ensure you're exam-ready!

Perception plays a crucial role in communication, particularly during conflict situations. When individuals engage in a conflict, their personal perceptions—shaped by their experiences, beliefs, emotions, and biases—significantly influence how they interpret the messages being conveyed. This means that the same message can be perceived in multiple ways depending on an individual's unique viewpoint.

For example, if one person has a negative experience with a particular behavior, they might interpret similar behaviors from the other party as more hostile or threatening, even if that was not the intention. This can lead to misunderstandings, increased tension, and escalation in the conflict. Therefore, understanding that perception shapes interpretation underscores the importance of clear communication and empathy in conflict resolution.

In contrast to the other choices, which suggest either a lack of influence or an unrealistic promise of clarity and understanding, the recognition that perception influences interpretation allows individuals to reflect on their biases and possibly adjust their communication strategies for better outcomes in conflict scenarios.

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