How does empathy contribute to conflict resolution?

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Prepare for the ASU COM312 Communication, Conflict, and Negotiation Exam. Study with flashcards and multiple-choice questions. Access hints and explanations to ensure you're exam-ready!

Empathy plays a crucial role in conflict resolution by allowing individuals to understand the perspectives, emotions, and needs of others involved in the conflict. This understanding fosters cooperation, as it creates an environment where parties feel heard and valued. When individuals practice empathy, they can identify common ground and shared interests, making it easier to collaborate on finding solutions that address the concerns of all parties involved.

By promoting a sense of connection and reducing hostility, empathy helps to de-escalate tensions, leading to more constructive dialogue. It encourages open communication, where individuals are more willing to express their views and listen to others, ultimately facilitating more effective negotiation and resolution processes. This collaborative atmosphere is essential for reaching agreements that satisfy everyone involved rather than simply pursuing personal or competitive interests.

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