How can storytelling be useful in conflict resolution?

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Prepare for the ASU COM312 Communication, Conflict, and Negotiation Exam. Study with flashcards and multiple-choice questions. Access hints and explanations to ensure you're exam-ready!

Storytelling is a powerful tool in conflict resolution because it humanizes perspectives and fosters understanding among conflicting parties. When individuals share their personal stories, they provide insights into their experiences, emotions, and viewpoints, which can be crucial for building empathy. This empathetic connection can soften hard feelings and create a sense of shared humanity, making it easier to navigate conflicts and explore possible solutions together.

By engaging in storytelling, parties can move beyond abstract arguments or positions and see the faces behind the conflict. This approach helps clarify motivations and needs, allowing for a richer understanding of the underlying issues. The act of sharing and hearing stories can also break down barriers, encourage open communication, and promote collaborative problem-solving as it invites dialogue rather than defensiveness.

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