How can biases impact conflict perception and resolution?

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Prepare for the ASU COM312 Communication, Conflict, and Negotiation Exam. Study with flashcards and multiple-choice questions. Access hints and explanations to ensure you're exam-ready!

Biases can significantly distort interpretations of situations, which in turn leads to misunderstandings during conflict. When individuals hold biases—whether they are based on past experiences, stereotypes, or preconceived notions—these biases can filter the information they receive and how they interpret the behaviors and intentions of others.

For instance, if someone has a bias against a particular group, they may misinterpret neutral or even friendly behaviors as hostile or aggressive. This misinterpretation can escalate conflicts unnecessarily, as each party may respond based on these flawed perceptions rather than the actual intentions behind the actions.

Moreover, biases can hinder effective communication. They can cause parties to focus more on confirming their biases rather than engaging with the other party genuinely, which can obstruct the resolution process. Thus, recognizing and addressing biases is critical in conflict resolution to promote better understanding and collaboration.

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